Why is this happening?
– TfL are extending the London Overground service to Barking Riverside to support more homes and economic growth in the region. This requires engineering work in the Rainham area to construct a junction between the existing railway line and the new extension
– This limits c2c’s access to Network Rail’s track for the duration of the work, meaning we can only operate a restricted timetable

When does this happen?
– Work starts on Saturday 20 July and finishes on Sunday 4 August

What is the impact at my station?
– We will publish the full timetable in June, as soon as this has been agreed with Network Rail and freight operators
– In summary, the main changes at peak times are as below:

AM And PM implications

The map below shows:

  • In red: areas where services are only running in one direction, with significantly extended journey times
  • In amber: areas where service levels are reduced with some increase in journey times
  • In black: areas where peak services will be retimed but no significant changes to frequency or journey times

Restricted Timetable Peak Impacts

Why is this taking place during the week and not just at weekends?
– TfL, Network Rail and c2c all understand that this will cause significant disruption to c2c passengers during these 16 days, but the alternative would be months of additional weekend closures instead
– Previous feedback Network Rail have had from across the country suggests that passengers prefer this approach. It has been deployed successfully in other areas, such as on the Brighton Main Line earlier this year and on the line to Southend Victoria in May

Is this it or will there be other engineering work in future?
– This is the only fortnight-long blockade of its type currently planned as part of the programme
– There will be further engineering work over a number of weekends in the coming months and at Christmas
– Details will be published as they are confirmed on our Service Alterations calendar

Purfleet, Rainham and Dagenham Dock passengers – why am I affected?
– This engineering work means the London-bound track in your area is closed
– Instead all London-bound services are running via Grays and via Ockendon
– Because the line via Ockendon is a single track and has limited capacity, we cannot operate our normal service frequency during the AM peak
– As a result the restricted timetable we are operating has 25% fewer AM peak services from your station. Journey times will also be up to 30 minutes slower

Stanford-le-Hope, East Tilbury, Tilbury Town and Grays passengers – why am I affected?
– For the duration of the engineering work, all services towards London are running via Ockendon as the line via Rainham is closed
– Because the line via Ockendon is a single track and has limited capacity, we cannot operate our normal service frequency during the AM peak
– As a result the restricted timetable we are operating has 25% fewer AM peak services from your station. Some journey times will also be up to 10 minutes slower

Ockendon and Chafford Hundred passengers – why am I affected?
– For the duration of the engineering work, throughout the day all services towards London are running via Ockendon as the line via Rainham is closed
– Because the line via Ockendon is a single track and has limited capacity, this means a one-way system will be in operation with no trains running from Upminster towards Grays
– As a result, during the evening peak all services from London will be running via Rainham and Grays
– This means journey times to your station will be up to 30 minutes slower

Southend and Basildon passengers – why am I affected?
– For the duration of the engineering work, we are operating a different timetable
– This may affect the departure time of services from your station, but not the frequency of service nor journey time

Will there be replacement buses?
– We will be running a number of bus services in addition to diverting trains
– Full details of the bus service will be available soon

When will the full timetable be published?
– The full timetable is currently being finalised with Network Rail and freight operators, as they are also affected by this engineering work
– We will publish more details as soon as they are confirmed

Do I receive compensation?
– Compensation is not available because we are providing alternatives at affected stations to complete your journey, including diverted trains and rail replacement bus services
– If there are delays to our advertised services on the day, when compared against the special timetable, you would then be eligible for our normal levels of compensation