Key Information

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Passenger Panel

Our Passenger Panel represents the interests of you, our customers. It’s made up of customers from across the c2c route, representing different stations, and is an ideal forum for discussing the topics that are at the heart of your journeys with us.

The panel meets with senior c2c managers including Julian Drury, Managing Director for c2c. Panel meetings are held every eight weeks on a week night from 1830 – 2000 in London

The aim of the panel is to:

  • Provide a two-way communication, consultation and representation channel for our customers
  • Gather feedback on service standards and performance from Passenger Panel members
  • Put forward suggestions and ideas from customers, through members of the panel
  • Keep the Passenger Panel members informed directly of performance trends and planned disruptions

Key Information

Find less busy trains

Use our capacity calculator to find trains that are likely to be less busy

Go to page

Passenger Panel dates 2018/2019

:Wednesday :7 :November :2018
:Thursday :9 :January :2019

While the panel is in place to discuss customers’ views, its purpose is not to discuss individual incidents or complaints, which should be referred to the c2c Customer Relations team.

If you have a suggestion for the improvement of our service, email passengerpanel@c2crail.co.uk with your thoughts, and these will be reported back to our management team via the regular meetings. Passenger Panel members will have the chance to reply to individual enquiries directly. We ask that you return to this page to keep up to speed with our progress.

Summaries of issues raised

This page is updated following each Passenger Panel meeting with minutes from the last meeting summarising the main issues discussed and any potential action by c2c to resolve.

Minutes from a meeting are finalised and agreed by the Panel at the next meeting before they are published, so there will be a eight week gap before meeting minutes are available online.

Click on the meeting date below to find out what was discussed.

4 July 2018

7 March 2018

10 January 2018

16 November 2017

We meet with customers who travel from various stations across the whole of our route. We are always looking for new members to join our Passenger Panel, if you’d like to represent your area then you can get in touch with us via the form below:

  • Add your name and email address. (passenger panel)

    Choose the type of feedback you would like to leave.

    Provide us with the details so we can help, and hit submit.

    We will aim to get back to within 10 working days.

    A panel chair will receive additional travel vouchers in recognition of the increased responsibility.