10 July 2024

[Wednesday 10 July 2024] Local rail operator Trenitalia c2c has recouped over £255,000 in lost revenue so far this year, after bolstering its Revenue Protection team and deploying tactical operations to apprehend those travelling without a valid ticket.

The £255,000 was recouped in the first six months of 2024, up from £317,000 for the whole of 2023, demonstrating that c2c’s commitment to reducing and eliminating fare evasion across the network, has only continued, with the Revenue Protection team on track for a record year.

After recently expanding the team with a group of new recruits, c2c’s Revenue Protection Officers are serving fare-paying customers, using a data-led approach to crack down on fare evasion. Some of the largest examples of recouped revenue during the last few weeks include:

  • £3,181.50 from an individual who was stopped at West Ham for being in possession of a short monthly ticket valid
  • £2,369.00 from an individual who was travelling from Basildon without the correct ticket
  • £2,149.00 for an individual who was travelling from Pitsea without the correct tickets
  • £1,524.80 from an individual who was travelling to Fenchurch Street without a valid ticket.

c2c Head of Revenue Protection and Security, Iain Palmer, said of the recouped sum: “Of course, we are very pleased that we have managed to recover such a significant figure in lost revenue, which is wholly down the incredible efforts of the Revenue Protection team who have worked tirelessly across our line to find fare evaders and those travelling without a valid ticket.

“Fare evasion is a criminal offence and costs the rail industry millions of pounds every year, while contributing to anti-social behaviour. It isn’t fair to the millions of fare-paying customers that use our network that some believe they can circumnavigate the rules and get away with evading the cost.

“We will continue our efforts to target fare evaders, driving down ticketless and fraudulent travel. We’ve already bolstered our team and will continue to do so in the future, so my message to anyone thinking of not paying for their ticket is simple – don’t! Please make sure you have the correct ticket for the full duration of your journey.”

c2c is committed to reducing and eliminating fare evasion across the network and works 24/7 in partnership with the British Transport Police to achieve this goal, with this £255,000 sum showing our commitment to our paying customers and our duty for our network.



About c2c

• c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex.

• Owned by Trenitalia, c2c is one of the UK’s most punctual and popular train operators and nearly 34 million journeys are made on its services every year.

• Italian-based Trenitalia is one of Europe’s leading rail operators and the passenger rail arm of FS Italiane Group.

For more information email mediaenquiries@c2crail.net

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