Terms & conditions
You can find links to all of our terms and conditions below.
Key Information
Buying tickets
You can buy tickets for any UK journey on our website, not just journeys on our route.
Buy tickets
Carriage temperature
All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.
Report an issue
Key Information
Buying tickets
You can buy tickets for any UK journey on our website, not just journeys on our route.
Buy tickets
Carriage temperature
All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.
Report an issue