10 January 2024

New and more flexible ways to travel as rail operator c2c adds e-tickets to its wide range of print, digital and smart ticketing options.

[10 January 2023] c2c has introduced e-ticketing to its wide range of ticket and payment options, meaning customers can now buy and present their rail tickets direct from a mobile phone or smart device.

e-tickets, also known as QR codes, barcodes and m-tickets, can be purchased from the c2c app and website – up to just 5 minutes prior to travel – saving customers’ time and the need to visit or queue at ticket offices and ticket machines to buy or collect tickets.

Commenting, c2c’s Commercial Director, Eleni Jordan, said: “Following months of work and rigorous testing, and a successful trial period during December, I am delighted to announce that we are now retailing e-tickets across our network.

“This is an exciting digital development for our customers, providing them with even greater choice and flexibility when planning and paying for their trips with c2c.”

Over 30,000 tickets were sold during the December trial period, and early signs indicate that the flexibility and instant availability of e-tickets means they are going to be extremely popular with customers and a great addition to the existing range of tickets.

In addition to Smartcard and ticket payment and collection options via ticket machines and ticket offices, customers planning and purchasing their travel through the c2c website or app can now choose to receive an e-ticket direct to their phone, app or email.

The following tickets and ticket types are now available as e-tickets:

  • Peak and off-peak singles and returns
  • c2c Online advance off-peak returns (40% discount if purchased 3 or more days before travel)
  • Railcard discounts
  • Purchasing e-tickets on behalf of other travellers

Eleni Jordan added, “As part of our ongoing commitment to making c2c a more attractive and accessible railway, the introduction of e-tickets will make buying and presenting tickets quicker and easier for our customers than ever before.

“We already offer a wide range of ticketing and payment options to best suit customers’ needs, and we are working hard to ensure that everyone can access the correct tickets and best value fares for their journey.”

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