Train e-tickets
Avoid the queue by buying a train e-ticket online or through the c2c app and scan to use it across the c2c train network.
Travelling across London and Essex is easier when your ticket is already on your phone. Buy before you set off, download your ticket and head straight to the gates without stopping at a ticket machine. You can also check live train times from your device, helping make your everyday journeys as easy as c2c.
Whether you’re heading into London or out towards the Essex coast, mobile train tickets give you a convenient way to travel across our 100% electric train fleet.
How to buy and use mobile train tickets on c2c
Wondering how to use e-tickets at the train station? It only takes a few steps:
- Choose your journey: Buy your ticket online or through the c2c Train Travel app.
- Download your ticket: Your e-train tickets can be accessed digitally, so there’s no need to collect anything from a machine.
- Save it somewhere handy: Add your ticket to your Apple or Google Wallet, or keep the PDF ready on your phone.
- Scan and travel: Hold the barcode over the scanner at the ticket gate. Scan again when leaving your destination station, where required.
Please remember to keep your phone charged and your ticket ready to display during your journey.
Key information
Train e-tickets can be purchased online (and in the c2c Train Travel app) and downloaded to your phone directly
Just scan the barcode on the ticket at the ticket gates at both your outbound and inbound stations, or when requested by a ticket inspector
You can also request to receive your travel ticket as an e-ticket when purchasing directly from a c2c ticket office
You must ensure you can scan your e-ticket at the gates, or display it on request, by having either sufficient phone battery or through printing the ticket off onto physical paper.
Digital train tickets are available for many everyday c2c journeys, including eligible Anytime and Off-Peak single and day return fares for adults and children. Railcard and other eligible discounts can also be applied.
How do e-tickets work?
Buy
Download
You can add your e-ticket to your Google or Apple wallet for ultimate convenience.
Scan
What tickets are available?
Single & return daily tickets
All Anytime and Off-Peak single and day return tickets for adult and child travellers are now available to purchase as e-tickets. Railcard and other discounts can also be applied to e-tickets.
More about Railcards1/3rd off Saver
Don’t forget you can use our 1/3rd off Saver to save up to 33%!
More about the 1/3rd off SaverUnavailable as e-tickets
Season and Flexi Season tickets and London Travelcards are unavailable to buy as an e-ticket. It’s best to purchase them online or through the c2c App and Smartcard. Senior Rover discount is currently unavailable to be added to e-tickets. Additionally, the Kids for £2 offer is unavailable for e-tickets. However, this will become possible in the near future.
More about season ticketsSmartcard vs. e-tickets for regular commuters
For single and return journeys, having your train ticket on your phone is a convenient choice. Contactless can also suit eligible pay-as-you-go journeys. If you're buying a longer-term Season ticket, a c2c Smartcard may be the better option, as Season tickets aren't currently available as e-tickets.
More about c2c SmartcardMore information
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Are e-tickets available on all routes and for all ticket types?
E-tickets are available for most ticket types, including Anytime, Off-Peak and Advance tickets. Certain tickets, such as Rovers, may not be available.
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What is an e-ticket?
An e-ticket, also known as a QR code, is a ticket type which is valid for travel - in addition to paper tickets, contactless pay as you go (where available) and Smartcards – on c2c and other train companies in Britain. If selecting the e-ticket option at the checkout, you can choose to download your ticket to the c2c app, Google/Apple Wallet or receive as a PDF by email. Simply present your e-ticket (the QR code) at the readers fitted to the barriers at both ends of your journey, or to a revenue inspector if requested.
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What happens if I forget to scan in or out of a station with my e-ticket?
There is no penalty for failing to scan your e-ticket (for example if the barriers at the station are open). If you are unable to produce a valid e-ticket on request of a revenue inspector or train guard, you may be subject to a penalty fare equal to the cost of your journey plus £100 (reduced to £50 if paid within 14 days).
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Do c2c e-tickets work on London Underground services?
No, e-tickets are only available on c2c and other National Rail services. The majority of London Underground stations do not have the equipment required to read e-tickets.
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I have a Railcard, can the discount this provides be used against an e-ticket purchase?
Yes - you will need to present your Railcard in addition to the e-ticket.