e-tickets
Avoid the queue by buying an e-ticket online or through the c2c app and scan to use it across the c2c train network.
Key information
E-tickets can be purchased online (and in the c2c Train Travel app) and downloaded to your phone directly
Just scan the barcode on the ticket at the ticket gates at both your outbound and inbound stations, or when requested by a ticket inspector
You can also request to receive your travel ticket as an e-ticket when purchasing directly from a c2c ticket office
How do e-tickets work?
Buy
Purchase your ticket on our website or through our app.
Download
You’ll instantly receive your e-ticket as a PDF straight to your email. It will also be accessible from the c2c app.
You can add your e-ticket to your Google or Apple wallet for ultimate convenience.
Scan
Scan your barcode using the scanners that are in place at each of the c2c stations.
What tickets are available?
Single & return daily tickets
All Anytime and Off-Peak single and day return tickets for adult and child travellers are now available to purchase as e-tickets. Railcard and other discounts can also be applied to e-tickets.
More about RailcardsOnline advance
Don’t forget you can use Online Advance to save up to 40%!
More about online advance ticketsUnavailable as e-tickets
Season and Flexi Season tickets and London Travelcards are unavailable to buy as an e-ticket. It’s best to purchase them online or through the c2c App and Smartcard. Senior Rover discount is currently unavailable to be added to e-tickets. Additionally, the Kids for £2 offer is unavailable for e-tickets. However, this will become possible in the near future.
More about season ticketsMore information
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Are e-tickets available on all routes and for all ticket types?
E-tickets are available for most ticket types, including Anytime, Off-Peak and Advance tickets. Certain tickets, such as Rovers, may not be available.
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What is an e-ticket?
An e-ticket, also known as a QR code, is a ticket type which is valid for travel - in addition to paper tickets, contactless pay as you go (where available) and Smartcards – on c2c and other train companies in Britain. If selecting the e-ticket option at the checkout, you can choose to download your ticket to the c2c app, Google/Apple Wallet or receive as a PDF by email. Simply present your e-ticket (the QR code) at the readers fitted to the barriers at both ends of your journey, or to a revenue inspector if requested.
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What happens if I forget to scan in or out of a station with my e-ticket?
There is no penalty for failing to scan your e-ticket (for example if the barriers at the station are open). If you are unable to produce a valid e-ticket on request of a revenue inspector or train guard, you may be subject to a penalty fare equal to the cost of your journey plus £100 (reduced to £50 if paid within 14 days).
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Do c2c e-tickets work on London Underground services?
No, e-tickets are only available on c2c and other National Rail services. The majority of London Underground stations do not have the equipment required to read e-tickets.
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I have a Railcard, can the discount this provides be used against an e-ticket purchase?
Yes - you will need to present your Railcard in addition to the e-ticket.
