Dear Automatic Delay Repay user,

We’re really sorry, but we had a few teething problems with our new website over the past week. This means you may have been able to access the normal information on your journeys, but we are still recording this data. It also means we’ll be making our latest round of Automatic Delay Repay payments a little later than normal.

We now expect the payments will be made in the next fortnight. Rest assured you will still get all the money you are owed.

Thank you for bearing with us and for travelling with c2c.