facebook-pixel
loading

Never queue again with a c2c Smartcard

Buy tickets online, or with the c2c app, and add them onto a Smartcard for easy breezy travel

Quicker

Save time, buy online or on our app, and avoid any queues at the station.

Secure

Lost your ticket? Worry not. Monthly (and longer) tickets are protected.

Durable

Re-usable plastic lasts a lot longer than paper and can be wiped clean.

Get started with a Smartcard

Order online

It only takes a moment to order a new Smartcard online. If you don’t have one, you can set up a c2c account today.

Order Smartcard

Register a Smartcard

Pick up a free c2c Smartcard from your local station. Make sure to register your card to get all your travel perks.

Register Smartcard

How does it work?

1
Sign up or login

Sign up for an account, or login if you have one.

2
Order and register

Order and register your free c2c Smartcard online.

3
Buy tickets

Buy tickets online with the c2c Train Travel app or at a station ticket machine.

4
Touch in

Hold your Smartcard on the gateline or free-standing reader to activate your ticket.

5
Touch out

Touch-out by holding your Smartcard on the gateline or free-standing reader.

Automatic Delay Repay

Train delayed by more than two minutes? Bye-bye, delay forms! Simply tap in and out with your Smartcard whenever you travel to receive Automatic Delay Repay, directly into your online account.

Loyalty Rewards

Join our free Smartcard Loyalty scheme and collect Loyalty Points each time you buy train tickets. They’ll soon add up to money off future c2c tickets.

Student Smartcard

Are you a student aged 16+ studying in a college in South Essex? Get ​​1⁄3 off when you buy a Weekly, Term-time, Monthly or Annual Season ticket on your c2c Smartcard.

Load your tickets straight to your Smartcard using the c2c Train Travel app

How can we help?

    No results found

    c2c Smartcard help

    1. What tickets can I get on a c2c Smartcard? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

    2. Can I use my Smartcard on the underground? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

      Yes, if you have a ticket with a London zones Travelcard loaded on your Smartcard, then you can tap in and out at TfL’s Oyster card readers and ticket gates, at Overground stations, and on London buses. Want to know how to add a Travelcard to your ticket when buying tickets? Find out here:  Adding a Travelcard

    3. Switching monthly or longer paper season tickets onto Smart products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

      You can switch from paper season tickets to Smart at any one of our ticket offices. You can also get a zones 1-6 Travelcard on a c2c Smartcard.

    4. Managing your Smartcard in the c2c Train Travel app products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

      You can buy and load tickets directly to your Smartcard in the c2c Train Travel app. Plus you can also view your ticket history, and buy and manage Flexi Season easily.

      Download c2c Train Travel app

    5. Can I use my railcard discount when I buy tickets to load onto the c2c Smartcard? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

      Yes, you can use your Railcard discount to buy tickets and load them onto your Smartcard. Railcard discounts apply as per normal. Find the best Railcard option for you here.

    6. Can I use the ticket machines to buy tickets onto a Smartcard? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

      Yes, you can use the ticket machines to buy your train tickets easily onto a Smartcard, including daily tickets with railcards, any time of day.

    7. Can I pick up a Smartcard at my station? products-faq-angle-arrow.svg products-faq-angle-arrow-purple.svg

      Yes you can. Our ticket office clerks are able to give you a free c2c Smartcard so you can get started straight away. Make sure to come back and register your card online to get all the travel benefits like automatic delay repay, and loyalty points. It all adds up to more money off future train tickets.

    Smartcard FAQs

    Have a question about your Smartcard? Check these commonly asked Smartcard questions and we might have the answer you’re looking for in the c2c Smartcard FAQs.

    Smartcard Enquiry

    If you can’t find the answer you’re looking for in the FAQs, email contact@c2crail.net

    Smartcard T&Cs

    To see the full terms and conditions around using c2c Smartcard you can read our terms and conditions here.

    standard-tickets-white.svg Buy tickets