Why c2c Smartcard
Travel with a c2c Smartcard and you’ll get much more from your journey. Collect Loyalty points, get automatically repaid for any delays above 2 minutes, and wave goodbye to long ticket queues at the station because you’ve bought your tickets online.
Smartcards can carry Daily, Weekly, Monthly, Annual, and Flexi-Season tickets. Plus if you add a London Travelcard to your ticket you’ll have no problem tapping in and out at TfL stations too. Now that’s Smart travel.
Save time, buy online and spare yourself the station’s ticket queues.
Lost your ticket? Worry not. Monthly (and longer) tickets are protected.
Plastic lasts a lot longer than paper, doesn’t get dog-eared, and saves trees.
Getting started with Smartcard
It's really easy to order a free c2c Smartcard, and set up an online account, just follow this step-by-step guide below:
2. Receive your Smartcard
It normally takes around five working days before your new Smartcard arrives in the post.
3A. Buy tickets online
Search with ‘only fares that can be loaded onto an ITSO Smartcard’. Then choose ‘load ticket onto c2c Smartcard’ in the Delivery Details section. For seasons, your photocard is the last 8 digits of your Smartcard. It takes two hours before your ticket registers, so leave time before travelling.
3B. Buy at self-service machine
At the station you can only buy your tickets from the station ticket vending machine. Hold your c2c Smartcard on the reader then select and purchase the ticket that you want. After you’ve purchased the ticket hold your c2c Smartcard on the reader again to load the ticket onto the card. Instructions will be displayed on the machine to help guide you.
4. Tap In
When you want to travel simply tap in at the station by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). If you bought a ticket online the ticket will automatically be loaded onto your Smartcard when you tap in at the gates.
5. Tap out
At the end of your journey make sure you tap-out by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). This way we can make sure you’re compensated for any delays automatically.
Switch from paper season tickets to Smart
Paper season ticket valid for longer than a month, or an Annual Season paper ticket or Travelcard, you can make the switch to a c2c Smartcard now, you don’t have to wait to renew. If you already have a paper season ticket you can easily switch to c2c Smartcard by following this easy step-by-step guide:
Can I use Smartcard on the underground?
Yes you can. If you have a London zones Travelcard loaded on your Smartcard you can tap in and out at TfL's Oyster card readers and ticket gates, at Overground stations, and on London buses.