c2c Smartcard

Buy tickets online, or with the c2c app, and add them onto a Smartcard for easy breezy travel.

Key information

  • check

    Avoid queueing by buying online or on our app. You can store up to 5 tickets on your c2c Smartcard.

  • check

    Lost your ticket? Don’t worry, tickets are stored on your Smartcard.

  • check

    Get automatic delay repay refunds sent straight to your account when your train is more than 2 minutes late.

  • Travel smarter with the c2c Smartcard

  • 1

    Buy tickets online

    Getting started with the c2c Smartcard is easy. Simply set up a c2c account and order your Smartcard. You can add tickets directly to your Smartcard online or with the c2c app.

  • 2

    Just touch in, and touch out

    Make sure you tap your Smartcard on the validators or ticket gates so we can calculate your journey.

  • 3

    Automatic delay repay

    Train delayed by more than two minutes? Bye-bye, delay forms! Simply tap in and out with your Smartcard whenever you travel to receive Automatic Delay Repay, directly into your online account.

  • Save money when using your c2c Smartcard

    Earn loyalty rewards

    Join our free Smartcard Loyalty scheme and collect Loyalty Points each time you buy train tickets. They’ll soon add up to money off future c2c tickets.

    Find out more

    Student Smartcard

    Are you a student aged 16+ studying in a college in South Essex? Get ​​1⁄3 off when you buy a Weekly, Term-time, Monthly or Annual Season ticket on your c2c Smartcard.

    Find out more

    Child Smartcards

    You can order a Smartcard for Children aged between 5-15 years old, and link it to your own c2c account. You can then use the c2c Train Travel app to add their discounted child tickets straight onto their own Smartcard for greater security and durability.

    Find out more

    More information

    Visit help centre

    Download the c2c train travel app now

    Start using the c2c app for easy travel updates and quicker ticket purchases.

    Download the c2c app