Customer & community initiatives

Customer & community initiatives

We want to hear from you!

We’re looking for initiatives that will bring real customer benefits at stations across the c2c route, beyond upgrade work already scheduled in our annual business plan. This could be anything from community art schemes and extra platform shelters, to station gardens and seating.

In calls for ideas in previous funds, we’ve seen our customers and stakeholders focus on green initiatives, leading to the introduction of free water refill points and supporting our commitment to the environment.

Southend Central Station Entrance   Leigh On Sea Fountain 1 (1)

This investment is part of a government scheme to improve the customer experience at stations across the network under the Station Improvement Fund and Customer & Communities Investment Fund (CCIF) frameworks.

All proposals received by the deadline will be considered, with the most viable schemes which bring the most benefit to our communities submitted for review by the Department for Transport (DfT).

Once a shortlist of schemes has been approved by the DfT, these projects will be implemented over a two year period from April 2024.

Tell us what Customer & Community initiatives you would like c2c to consider for 2024

If you have any questions, please email the c2c team: community@c2crail.net

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