If you have been delayed on your journey with us by more than 15 minutes you can claim compensation through our Delay Repay scheme. The amount you receive will depend on the type of ticket you have and the length of time that you were delayed. You can choose to receive compensation in one of four ways:
- Credit/ debit card
- National Rail Travel Voucher
- Cash (by choosing National Rail Travel Voucher and exchanging for cash at a c2c ticket office)
- Donate to Havens Hospice (online manual claim only)
You can see more information on the National Rail Conditions of Travel.