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08 October 2024

Recent results of the independent consumer Rail User Survey revealed that c2c was top for leaving passengers satisfied with their journeys overall.

The Rail User Survey asked passengers in Great Britain about experiences of travelling by rail and how satisfied they were with their most recent train journey.

It ranked all train operating companies (TOCs) from a sample spread over the past seven months (16 February – 15 September) and revealed the overall c2c customer satisfaction score was 94%.

The consumer survey is independently run by Transport Focus and uses strict methodology to accurately measure how customers feel about key areas of performance.

c2c was top for overall customer satisfaction, scoring the highest of 21 other train operating companies.

Abu Siddeeq, Customer Experience Director at c2c, said:

“This result demonstrates how hard our colleagues are working for our customers in London and Essex and it is motivating for us all to see what we are getting right.

“We also saw improvements from the last wave of Rail User Survey results in punctuality, reliability and information shared during the journey.

“However, we are not complacent and have a constant flow of upgrades across our business to improve the traveling experience for customers.”

One of the key areas c2c has recently seen excellent progress in is our Wi-Fi improvements project. This was implemented as we knew our colleagues and customers needed much better coverage.

Also of note are recent energy efficiencies and increased-capacity of the our new 720 trains.

Similarly, there has been significant investment in our state-of-the-art Driver Simulator Academy which recently opened at Southend Central station. Also on our roster of ongoing improvements is work with Alstom to refurbish and repair our fleet of 357 trains.

-ENDS-

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