If your service has been cancelled, delayed or rescheduled, you will be entitled to a change or refund from the original retailer of your ticket. Find out more about applying for a refund here.
Season Ticket holders (monthly or longer only)
who do not travel, can claim 100% compensation through Delay Repay
for the strike dates if their journey is valid for one or more legs, on a train company impacted by industrial action.
Flexi Season Ticket holders
who have activated a day’s travel for a strike day and were then unable or choose not to travel, can claim 100% compensation for these days through Delay Repay
if their journey is valid for one or more legs, on a train company impacted by industrial action.
Season Ticket holders (all durations)
who choose to travel will be eligible for Delay Repay
compensation if their journey is delayed against the timetable in operation.