Request a refund online

To help us process refunds quickly and easily, please complete the form below. You will need your Smartcard or e-ticket. We aim to process your refund within one month of receiving it and we will contact you if there are any problems with the information you have supplied.

If your journey has been delayed by more than 15 minutes and you’d like to claim compensation, please visit our Delay Repay page. Alternatively, order a Smartcard for automatic compensation.