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In January, we launched a new Accessibility Customer Panel with Greater Anglia. The panel gives local people who have lived experience of disability the chance to create a more accessible rail network and have a say in how future policy is shaped.

The new joint Accessibility panel will meet four times a year and is made of people with both visible and non-visible disabilities.

The panel will consult on matters including:

  • Operational and policy decisions that may impact on the needs of customers.
  • Diversity Impact Assessment process
  • The design and refurbishment of trains and stations
  • Initiatives to improve customer experience
  • Staff training
  • Accessible communication channels
  • Accessible website and app features

If you would like to raise issues with the accessibility panel or register your interest in future membership please contact us via the following:

Email: accessibilitypanel@greateranglia.co.uk
Post: Accessibility Panel, Freepost ADM3968, Southend, SS1 1ZS
Telephone: c2c Customer Relations – 03457 444 422 (option 3)

Please note, any individual complaints or incidents should be referred to the c2c Customer Relations team.


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