Accessibility panel

We run our Accessibility Customer Panel jointly with Greater Anglia. The panel gives local people who have lived experience of disability the chance to create a more accessible rail network and have a say in how future policy is shaped.

The new joint Accessibility panel will meet four times a year and is made of people with both visible and non-visible disabilities.

The panel will consult on matters including:

  • Operational and policy decisions that may impact on the needs of customers.
  • Diversity Impact Assessment process
  • The design and refurbishment of trains and stations
  • Initiatives to improve customer experience
  • Staff training
  • Accessible communication channels
  • Accessible website and app features

If you would like to raise issues with the accessibility panel or register your interest in future membership please contact us via the following:

Email: accessibilitypanel@greateranglia.co.uk
Post: Accessibility Panel, FREEPOST c2c CUSTOMER RELATIONS
Telephone: c2c Customer Relations – 03457 444 422 (option 3)

Please note, any individual complaints or incidents should be referred to the c2c Customer Relations team.

Summaries of issues raised

This page is updated following each Accessibility Panel meeting with minutes from the last meeting summarising the main issues discussed and any potential action by c2c to resolve.

Minutes from a meeting are finalised and agreed by the Panel at the next meeting before they are published, so there will be a eight week gap before meeting minutes are available online.

Click on the meeting date below to find out what was discussed.