In January, we launched a new Accessibility Customer Panel with Greater Anglia. The panel gives local people who have lived experience of disability the chance to create a more accessible rail network and have a say in how future policy is shaped.
The new joint Accessibility panel will meet four times a year and is made of people with both visible and non-visible disabilities.
The panel will consult on matters including:
Operational and policy decisions that may impact on the needs of customers.
Diversity Impact Assessment process
The design and refurbishment of trains and stations
Initiatives to improve customer experience
Accessible communication channels
Accessible website and app features
If you would like to raise issues with the accessibility panel or register your interest in future membership please contact us via the following: