c2c tops toughest-ever punctuality league table
Local train operator Trenitalia c2c has been named the UK’s best train operator under the toughest-ever punctuality measures used by the rail industry.
Under the new “On Time” measure reported by Network Rail, trains are assessed on their arrival time within 60 seconds of schedule at every single stop of their journey. This is far more stringent than the previous official industry metric, the Public Performance Measure, which calculated punctuality within 5 minutes at the train’s final destination only.
Over the past year, 82.4% of c2c trains arrived on time, far exceeding the average 63.4% punctuality across the UK as a whole. In March alone, c2c’s performance was even better with 86.0% of trains arriving on time.
c2c Managing Director Julian Drury said: “At c2c we strive to provide our customers with the punctual and reliable service they expect from us. That’s why we’re extremely proud these statistics show that c2c continues to be the most punctual train operator in the UK, no matter how tough the metric is. This is only possible through the daily dedication and hard work of all the team at c2c.”
c2c also reports back to customers on a daily basis about how punctual its train service was the previous day at: www.c2c-online.co.uk/about-