10 June 2025 •
Page last updated 11 June 2025.
We advise customers travelling from stations east of Upminster and Grays to Fenchurch Street and Liverpool Street to purchase paper or mobile tickets today to ensure you pay the correct fare. A technical issue in our fares data means pay as you go with contactless fares are currently being charged at an additional £3 for these journeys. All other journeys, including those onwards using the Underground, are unaffected. We are working with TfL to resolve the issue and will be issuing guidance soon on how to claim for a refund.
This only applies to journeys that either started or ended at Fenchurch Street or Liverpool Street stations.
c2c would like to apologise to customers for any inconvenience this technical issue is causing. Customers are advised to keep a full record of all contactless journeys where they have been overcharged, and a further update, including details of how to claim a refund, will be shared as soon as possible.