Flexi-Season tickets
As travel patterns are a bit uncertain at the moment, Flexi Seasons are ideal if you don’t know what days you might be travelling. You can travel when you need and you won’t miss out if you don’t.
Flexi-Season tickets are only available on the c2c Smartcard. Why not get prepared and order one today. Our c2c Smartcard guide will give you all the information you need to get started.
Flexi-Season advice: If you’ve bought a Flexi bundle before, we recommend you ‘top-up’ your bundle instead of buying new, as too many bundles can cause problems with the card. You can top-up your original bundle in the ‘Flexi’ section of your account.How does Flexi Season work?
A Flexi-Season comes as a bundle of 10 all-day travel tickets which you can top up in your c2c account. You’ve then got 6 months to use the tickets in the bundle. With similar savings to a Season ticket, Flexi-Season also offers you unlimited journeys that day between your origin and destination station. If you use your Flexi for off-peak travel you’ll get a 10% credit back – and even more at weekends.
Please note, it only works on the c2c route, so if you need to travel to other London stations you can either continue with an Oyster/Contactless card or try another of our ticket types.
Top up Flexi-Season up instead of buying new
If you want more Flexi passes, make sure to ‘top up’ your Flexi-Season ticket instead of buying a new one each time. For more advice please visit our Flexi-Season guide.
Key benefits of a Flexi-Season ticket
How Flexi-Season Works
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Make sure you have a Smartcard
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Buy your first Flexi-Season ticket bundle online on our website, adding it to your Smartcard
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Then simply tap and go; since your ticket will activate when you tap in on the Smartcard readers at the station. Don’t forget to tap out again to make sure the journey is complete.
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Want more tickets? Log into your c2c account and 'top-up' your Flexi-Season in the Flexi section of your account
Ticket Comparison
| Commuter Tickets | Flexi-Season tickets | Daily tickets | Weekly Travelcard | Monthly train ticket & Custom-Length Season tickets | Annual Train Tickets |
|---|---|---|---|---|---|
| Best for | Part-time workers | Impromptu train travel - for meetings or interviews | Regular commuters | Term-time travelling or ad-hoc work contracts best | Biggest Savings |
| Available on Smartcard |  Yes |
 Yes, in most cases |
Yes |
Yes |
Yes |
| Smartcard required | Yes |
 No |
No |
No |
No |
| Can add a Travelcard |  No |
Yes |
Yes |
Yes |
Yes |
| Goldcard Benefits | No |
No |
No |
No |
Yes |
| Cheaper than daily tickets | Yes |
NA |
Yes |
Yes |
Yes |
Commuter Tickets
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Flexi-Season tickets
Best forPart-time workersAvailable on SmartcardYesSmartcard requiredYesCan add a TravelcardNoGoldcard BenefitsNoCheaper than daily ticketsYes -
Daily tickets
Best forImpromptu train travel - for meetings or interviewsAvailable on SmartcardYes, in most casesSmartcard requiredNoCan add a TravelcardYesGoldcard BenefitsNoCheaper than daily ticketsNA
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Weekly Travelcard
Best forRegular commutersAvailable on SmartcardYesSmartcard requiredNoCan add a TravelcardYesGoldcard BenefitsNoCheaper than daily ticketsYes
-
Monthly train ticket & Custom-Length Season tickets
Best forTerm-time travelling or ad-hoc work contracts bestAvailable on SmartcardYesSmartcard requiredNoCan add a TravelcardYesGoldcard BenefitsNoCheaper than daily ticketsYes
-
Annual Train Tickets
Best forBiggest SavingsAvailable on SmartcardYesSmartcard requiredNoCan add a TravelcardYesGoldcard BenefitsYesCheaper than daily ticketsYes
FAQ connected to this ticket type
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1. How can I check how many Flexi passes I have left?
If you would like to know how many tickets are left on your Flexi-Season ticket, just log into your c2c-online account and follow these steps:
- Go to ‘My Smartcards’ and find the Smartcard where your Flexi-Season ticket is loaded
- Click on the three dots on the right hand side and select ‘View Smartcard products’
- This will display all the products on the Smartcard, including your Flexi-Season ticket and the remaining passes left on that ticket
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2. How can I top-up my Flexi-Season ticket?
Once you have purchased your first bundle of 10 tickets, you will then need to use the top-up function. Continually buying Flexi-Season tickets using the main ticket purchase process will cause problems with your Smartcard.
To top-up, login to your account and follow these steps:
- Go to ‘My Tickets’ and locate your original Flexi-Season purchase
- Click ‘More details’ to display the details of the original purchase
- Select ‘Top up’ and follow the instructions to complete the top-up purchase
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3. What happens if I don't/can't tap in or out?
It’s really important that you tap in and out when you are travelling with a c2c Smartcard. If you don’t tap in at the start of your journey, your Flexi-Season won’t be activated and you won’t have a valid ticket, which could result in a penalty fare. Plus, if you don’t tap out there’s a chance that the wrong product will be used. Also, you’ll need to tap in and out to be eligible for any credit for travelling off-peak and to receive any Automatic Delay Repay payments that you may be due.
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4. How does the credit for travelling off-peak work?
If on one of the days that you use a Flexi-Season ticket you only travel off-peak, we will credit the c2c online account linked to your Smartcard with an eVoucher worth 10% of the cost of that day’s travel. If you use your Flexi-Season ticket on Saturday, Sunday or a Bank Holiday, your online account will be credited with the difference in price between the cost of that day’s Flexi-Season ticket travel and that of a Weekend Off-Peak Day Return. An eVoucher will be credited to your account approximately 10 days after the date of your journey. Please note: you must always tap in and tap out to receive this reward.
As an example, if you bought a Flexi-Season for £150, the cost for each day’s travel is £15. If you travel off-peak one day you will therefore receive an eVoucher worth £1.50. If you travel at the weekend, you will generally receive an eVoucher of around £4.88.
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5. When do the tickets expire?
Each Flexi-Season bundle of 10 tickets is valid for 26 weeks from purchase; any remaining tickets that you haven’t used within this time will expire. However, if you purchase another Flexi-Season between the same two c2c stations we will extend the validity of any unused tickets by another 26 weeks.
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6. Your first purchase of Flexi-Season tickets
For first time users, you can purchase your first bundle of 10 Flexi-Season tickets using the main ticket purchase process.
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7. Loading your Flexi-Season ticket onto your Smartcard
When you buy your first Flexi-Season ticket and each time you top-up thereafter, you will need to select which station you would like to ‘load’ your tickets. This process allows the ticket to physically load onto your Smartcard, using the card reader at the station. When loading your ticket, you need to press and hold your Smartcard against the reader until you hear the beep and see a green light on the display. If you here a double-beep and see a red light, try again making sure you keep the card as still as possible. If you continue to hear the double-beep and see the red light, please seek attention from a member of staff.
