Please note this consultation is now closed. We will publish an update with final details before any changes come into effect.

c2c is proposing changes to ticket office opening hours at its stations. You can read our Frequently Asked Questions about this consultation here.

These are the first proposed changes to c2c’s ticket office opening hours since the mid-1990s. This means the current hours were set before the introduction of smartphones, the Oyster card, contactless payment and the c2c Smartcard. As a result, the costs of the current ticket office opening hours are not sustainable given changing customer demand.

Changes are only proposed at each ticket office at times of low customer demand, when around 12 tickets an hour or fewer are currently sold – equivalent to just one ticket sold every five minutes. All ticket offices will be open for at least the duration of morning peak, and none will be closed entirely.

To support these changes c2c has been investing in new ticket machines and online ticket systems to make it easier for customers to buy their tickets. c2c has also improved CCTV at stations and introduced more mobile security patrols onboard trains and at stations. This will ensure c2c can still deliver the services our customers need.

The proposed new opening hours for each station are:

Monday-Friday Saturday Sunday
Station Current Proposed Current Proposed Current Proposed
Barking 0515-2330 0515-2245 0515-2330 0530-2245 0615-2330 0615-2245
Basildon 0515-2200 0515-2030 0515-2130 0530-2045 0615-2200 0615-2000
Benfleet 0515-2200 0515-2115 0515-2200 0515-2145 0615-2200 0615-2045
Chafford Hundred 0515-2200 0600-1245 0645-2130 0815-1830 0715-1630 0900-1315
Chalkwell 0515-2000 0515-1945 0815-1740 0645-1615 0645-1610 0815-1530
Dagenham Dock 0615-1340 0610-0945 0815-1540 CLOSED CLOSED CLOSED
East Tilbury 0615-1335 0615-0945 0615-1540 0900-1315 0915-1630 CLOSED
Fenchurch Street 0545-2140 0615-2030 0545-2140 0645-1930 0715-2140 0900-1700
Grays 0515-2200 0545-1845 0715-2210 0700-1830 0715-2200 0815-1800
Laindon 0515-2200 0515-2030 0615-2100 0615-2030 0615-2100 0730-2045
Leigh-on-Sea 0515-2200 0515-2000 0615-2000 0615-1945 0645-1940 0715-1930
Limehouse 0615-2100 0700-1030 0700-1700 0900-1245 CLOSED CLOSED
Ockendon 0545-2030 0630-0945 0715-1630 0915-1215 0815-1540 CLOSED
Pitsea 0515-2200 0515-1945 0615-2200 0615-2000 0715-2200 0645-1945
Purfleet 0615-1340 0615-0945 0615-1340 CLOSED CLOSED CLOSED
Rainham 0615-2200 0615-0945 0645-1600 CLOSED 0915-1640 CLOSED
Shoeburyness 0615-2200 0615-1230 0815-1740 0830-1700 0715-1840 0900-1430
Southend Central 0545-2200 0545-1845 0615-2200 0630-2045 0715-2200 0730-1900
Southend East 0515-2030 0515-1800 0615-1540 0630-1530 0615-1540 0800-1515
Stanford-le-Hope 0615-2030 0530-1900 0615-2030 0630-1915 0645-1600 0815-1530
Thorpe Bay 0515-2030 0530-1715 0615-1540 0745-1515 0645-1600 0800-1545
Tilbury Town 0545-2030 0530-1900 0615-2030 0615-1900 0715-1630 0815-1545
Upminster 0515-2200 0530-2015 0615-2200 0615-1900 0645-2200 0645-1945
West Horndon 0615-2030 0615-1030 0815-1740 0845-1445 CLOSED CLOSED
Westcliff 0545-2200 0545-1645 0615-1540 0700-1515 0615-1540 0745-1500

These times represent the proposed opening hours for each ticket office, rather than the times that staff will be at each station. The busiest stations will still have staff on duty from first train of the day until the last, and almost every station will have staff on the ticket gateline during both the AM and PM peaks.

The proposals do not involve any compulsory staff redundancies.

To read more about our proposals

The full consultation documents can be downloaded here:

  • Barking, Chafford Hundred, Dagenham Dock, Fenchurch Street, Grays, Limehouse, Ockendon, Purfleet, Rainham,  Upminster: Read consultation document
  • Basildon, Benfleet, Chalkwell, East Tilbury, Laindon, Leigh-on-Sea, Pitsea, Shoeburyness, Southend Central, Southend East, Stanford-le-Hope, Thorpe Bay, Tilbury Town, West Horndon, Westcliff: Read consultation document