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Top FAQs
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How do I load my ticket onto my Smartcard?
Load your ticket easily in the c2c app
It’s easy to load your ticket directly onto your Smartcard using the c2c Train Travel app. You’ll then be ready to travel contact-free straight away.
Load your ticket at the station
If you’ve bought your ticket online and not loaded it onto your Smartcard with the app, you’ll need to allow two hours for your ticket to be ready to activate at the station gates. Hold your Smartcard on the card reader for a few seconds until the light goes green.
Alternatively, if you need to travel in less than two hours from buying online you can use one of the ticket vending machines at the station to load your ticket before you tap in at the gates.
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Can I use my Smartcard on the underground?
Yes, if you have a ticket with a London zones Travelcard loaded on your Smartcard, then you can tap in and out at TfL’s Oyster card readers and ticket gates, at Overground stations, and on London buses. Want to know how to add a Travelcard to your ticket when buying tickets? Find out here: Adding a Travelcard
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Switching monthly or longer paper season tickets onto Smart
If you travel with us from outside Oyster/Contactless area then it’s worth switching your monthly (or longer) paper season ticket to a Smartcard. You don’t have to wait to renew. Follow this easy step-by-step guide:
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Managing your Smartcard in the c2c Train Travel app
You can buy tickets directly to your Smartcard in the c2c Train Travel app. Plus you can also view your ticket history, and buy and manage Flexi-Season easily.
Browse by Topics
Smartcard FAQs
How do I register for a c2c Smartcard online?
How do I load tickets onto my Smartcard?
What are the benefits of a c2c Smartcard?
Flexi-Season FAQs
How many Flexi passes do I have left?
How do I top-up my Flexi-Season ticket?
How do I load my Flexi-Season ticket onto my Smartcard?
When do Flexi-Season tickets expire?
What happens if I don’t/can’t tap in or out because the gateline is out of operation?
Students FAQs
To benefit from this scheme, do I have to be a student?
How much will I save with the Student Smartcard?
Tickets FAQs
Browse All
Compensation FAQs
When can I claim compensation for delays to c2c services?
Based on my ticket type, how do you work out the compensation I’ll receive?
Assistance FAQs
How do I apply for a Baby on Board Badge?
What information do I need to provide in order to get a c2c Priority Seat badge?
How do I book assisted travel?
Journey planning FAQs
Where can I check the latest train times?
How will I know if engineering work will affect my travel arrangements?
Where can I see live service information?
Part of my journey is by bus – where will it depart from?
When I perform a timetable or ticket search, why can’t I see all train services for the whole day?
