Here at c2c, some questions crop up more than others. We’d like to make it as easy as possible for you to find the answer (or answers) you’re looking for, so we’ve included quick links – conveniently organised by topic – to an array of frequently asked questions. Can’t find what you’re looking for via the links below? Get in touch and we’d be more than happy to assist.
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How do I register for a c2c Smartcard?
What are the benefits of a c2c Smartcard?
What tickets can I get on the c2c Smartcard?
What is a Flexi-Season ticket?
How do I buy Flexi-Season tickets?
How many tickets do I have left and when do they expire?
What happens if I don’t/can’t tap in or out because the gateline is out of operation?
How do you calculate the credit I will receive for travelling off-peak?
To benefit from this scheme, do I have to be a student?
How much will I save with the Student Smartcard?
What benefits do I get from a Season ticket?
What do I do if I have lost my Season ticket – or if it’s faulty or has been stolen?
When can I claim compensation for delays to c2c services?
Based on my ticket type, how do you work out the compensation I’ll receive?
How do I apply for a Baby on Board Badge?
What information do I need to provide in order to get a c2c Priority Seat badge?
How do I book assisted travel?
Where can I check the latest train times?
How will I know if engineering work will affect my travel arrangements?
Where can I see live service information?
Part of my journey is by bus – where will it depart from?
When I perform a timetable or ticket search, why can’t I see all train services for the whole day?
