Load your ticket easily in the c2c app
It’s easy to load your ticket directly onto your Smartcard using the c2c Train Travel app. You’ll then be ready to travel contact-free straight away.
Find out more here
Load your ticket at the station
If you’ve bought your ticket online and not loaded it onto your Smartcard with the app, you’ll need to allow two hours for your ticket to be ready to activate at the station gates. Hold your Smartcard on the card reader for a few seconds until the light goes green.
Alternatively, if you need to travel in less than two hours from buying online you can use one of the ticket vending machines at the station to load your ticket before you tap in at the gates.