Loyalty rewards

Collect 1 point for every £1 you spend on c2c train tickets when you opt in to the loyalty scheme in your online account.

Key information

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    Earn 1 point every time you spend £1 on c2c tickets.

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    Every point gives you a penny back. Spend your points on train tickets in the c2c app.

  • Using loyalty points

    How do I sign up?

    All you have to do is make sure your Smartcard is registered to your c2c online account. Then in the ‘manage my Smartcards’ drop down in your account simply opt in to the Loyalty scheme. Your points will be added each time you buy tickets online onto a c2c Smartcard.

    What are Loyalty Points?

    Loyalty Points reward you for travelling with a c2c Smartcard, giving you money off future journeys. For every £1 that you spend on c2c train tickets bought online you’ll be awarded 1 point. With 1 point equal to 1 penny you’ll soon have plenty of points to use as money off future c2c train tickets. To collect Loyalty points you need a c2c Smartcard, registered to your online account and opted in to the scheme.

    Order a Smartcard


    • When booking my trip today on your website, it asked me whether I wanted to (a) load it on to my smartcard, (b) use an e-ticket or (c) collect from station. Which should I select?
      This really depends on whether you would like a digital/smart ticket or a physical paper one. The following information may help make your decision:
      • You will need to already own a c2c Smartcard if you want to download your travel ticket(s) and present them this way.
      • Downloading tickets to a c2c Smartcard means that any Delay Repay entitlement (for that trip) is automatically added back to the card
      • You earn loyalty points when purchasing tickets to Smartcard
      • You must have a mobile device and internet connectivity in order to receive and present your e-ticket/QR code, OR a means or printing the e-ticket out (this will be a PDF sent to you on email) prior to arriving at the station to travel.
      • If presenting your e-ticket on a mobile device then you need to ensure that you have enough battery power for the entirety of your journey.
      • If collecting from the station ticket office or ticket machine, remember to take your collection code, the bank card you used to purchase your tickets and allow enough time in case of queues ahead of your departure.
    • What are the benefits of a c2c Smartcard?
      Collect Loyalty points, get automatically repaid for any delays above 2 minutes, and wave goodbye to long ticket queues at the station because you’ve bought your tickets online. Smartcards can carry Daily, Weekly, Monthly, Annual, and Flexi Season tickets. Plus if you add a London Travelcard to your ticket you’ll have no problem tapping in and out at TfL stations too. Now that’s Smart travel. Find our more about Smartcards here
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