16 April 2024

We are very sorry for the disruption our customers experienced last night and today on the c2c route.

This is due to a fallen tree that has damaged the overhead lines between Barking and West Horndon.

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c2c trains will not run to Shoeburyness via Basildon from London; trains can run from Shoeburyness to London via Basildon. From 22:00 Network Rail will take a block of the line to repair the overhead damage overnight.

If you are travelling to Shoeburyness, Thorpe Bay, Southend East, Southend Central, Westcliff, Chalkwell, Leigh-on-Sea, Benfleet or Pitsea, trains are running from Fenchurch Street to Shoeburyness via Rainham. These will run nonstop between Barking and Pitsea.

If you are travelling to Grays, Tilbury Town, East Tilbury, Stanford-le-Hope or Pitsea, trains are running from Fenchurch Street via Rainham.

If you are travelling to Ockendon or Chafford Hundred travel to Grays via Rainham and change at Grays for a train towards Fenchurch Street via Ockendon.

If you are travelling to West Horndon, Basildon and Laindon travel to Pitsea via Rainham and change for a train heading back towards London via Basildon.

If you are travelling to Upminster please use the District line.

Ticket acceptance is in place with Greater Anglia from Liverpool Street to Southend Victoria, the District Line between Tower Hill and Upminster, TfL buses between Upminster and Lakeside and the Elizabeth line. Rail replacement buses will be running from Upminster to Pitsea via Basildon.

Please check on National Rail Enquiries for the latest travel information if you do need to travel.

Compensation for delays

If you have been delayed you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.

c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey, so cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.

Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.

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