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Help
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Ticket refunds
Use our online form to request a ticket refund quickly and easily online. You’ll need your Smartcard or your paper ticket to hand.
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I need step free access
For accessibility information and all facilities available at your station, select your station to find everything you need.
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Passenger assist
If you are disabled, have a non-visible impairment, or are elderly you can pre-book assistance with our Passenger Assist Team.
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Help centre
From questions about parking and accessibility, to Smartcards and tickets, we have it covered in our online help centre.
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Contact us
If you can’t find your answer in our help centre, we have a team of friendly people who can help resolve any issue that you have so please get in touch.
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Delay compensation
If you have been delayed on your journey with us by more than 15 minutes you can claim compensation through our Delay Repay scheme. The amount you receive will depend on the type of ticket you have and the length of time that you were delayed.
