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Is there a right of appeal against a penalty fare – and if I don’t have a ticket, will I automatically have to pay a penalty fare?

From April 6 2018, the process in appealing a Penalty Fare has been updated:

In the first instance, customers can appeal a penalty fare through our appeals providers. If you are not satisfied with the decision made at this first stage, this can then be escalated to a second stage.

A second stage appeal will be conducted as a review of the case, but will consider any additional information. If you are not satisfied with the decision made at the second stage this can be escalated to a third stage.
A third stage appeal will be conducted by an independent panel and will review both previous cases, as well as conducting a ‘sense check’ for fairness.

A second stage appeal will be conducted as a review of the case, but will consider any additional

Before travelling you are responsible for buying a ticket to cover your journey.
You have 21 days to appeal (from the date following the date of issue) against the penalty fare charged by contacting the Independent Penalty Fare Appeal Service (IPFAS). This can be done online by visiting www.appealservice.co.uk, or in writing to Appeals Service, PO Box 267, Petersfield, GU32 9FH.

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