You have 21 days to appeal (from the date following the date of issue) against the Penalty Fare charged by contacting the Independent Penalty Fare Appeal Service (IPFAS). This can be done online by visiting www.appealservice.co.uk, or in writing to Appeals Service (AS), Regus, Building 1000 Lakeside, Western Road, Portsmouth, PO6 3EZ.
The process for appealing a Penalty Fare is as follows:
- At the First Stage, customers can appeal a penalty fare through our appeals providers. If you are not satisfied with the decision made at the first stage this can be escalated to a 2nd stage.
- A Second Stage appeal will be conducted as a review of the case, but will consider any additional information. If you are not satisfied with the decision made at the second stage this can be escalated to a third stage.
- A Third Stage appeal will be conducted by an independent panel and will review both previous cases and will also conduct a “sense check” for fairness.
If a person submits an appeal, then the 21 days to pay the lesser amount of the Penalty Fare is paused.
If you successful with an appeal, you are still liable to pay the full single fare applicable for your journey.
If you have already paid part of your Penalty Fare and the amount paid exceeds the amount of the full single fare for your journey, then the difference will be refunded in 10 working days.
