How do I collect my tickets from a self-service ticket machine?

To collect your tickets from a self-service ticket machine, you will need:

  • The physical credit card or debit card you used when making the booking.
  • The eight-character, alpha-numerical ticket collection reference number given when the booking was processed. You can find this on your email confirmation.

When at the self service ticket machine

  • Insert the debit/credit card you used to purchase the tickets
    • If you have paid with a virtual card and are unable to collect the tickets using a physical debit/credit card then please contact us or speak to a c2c staff member at one of our ticket offices .
  • Key in the reference (please note that in some cases you may not be required to enter your reference)
  • Wait. Once your details have been checked, your tickets will be dispensed
  • Do not remove tickets from the machine until all tickets have been issued and the main screen informs you that the transaction is complete.