- ADVANCE – No
- ANYTIME – Yes (minus £5 admin fee for any ticket over £5 – tickets under £5 are non-refundable)
- OFF-PEAK – Yes (minus £5 admin fee for any ticket over £5 – tickets under £5 are non-refundable)
- SUPER OFF-PEAK – Yes (minus £5 admin fee for any ticket over £5 – tickets under £5 are non-refundable)
Outside of exceptional circumstances, refunds can only be claimed up to 23:59 the day prior to your journey.
Advance and Super Off-Peak tickets are not available on c2c services