How do I update my personal details?

You may need to contact us to change or modify the personal details we hold for you. If you are aware that any of the information you’ve supplied has changed, please let us know at your earliest opportunity and we’ll make the necessary alterations.

To update your personal details, there are three things to consider:

To update the email or postal address we use to send you the latest offers and information, please contact us through the form on the contact us page.
To update your personal details for booking tickets online, log in to tickets.c2c-online.co.uk
To update the email address or mobile number we use to inform you of disruptions to your journey, log into your JourneyCheck account.

Want some help changing your details? Do not hesitate to contact our customer relations team and we’d be happy to assist.