I use Oyster for my travel; am I still eligible for Automatic Delay Repay?

No, we’re afraid not. As we do not have access to your journey information, the card holder’s personal information or their account details, we cannot determine which train you travelled on, or where any compensation would be paid.

Therefore, our Automatic Delay Repay scheme is only available to customers using the c2c Smartcard to travel on the c2c route.

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