I use Oyster or contactless pay as you go for my travel; am I still eligible for Automatic Delay Repay?

No, we’re afraid not. As we do not have access to your journey information, the card holder’s personal information or their account details, we cannot determine which train you travelled on, or where any compensation would be paid.

Therefore, our Automatic Delay Repay scheme is only available to customers using the c2c Smartcard to travel on the c2c route.

You can still claim Delay Repay by providing proof of journey downloaded from contactless.tfl.gov.uk if you have registered an account there.