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Why has my credit/debit card been rejected?

There are a number of reasons your payment request may have been rejected. Please check out the bullet-pointed list below, which may shed some light:

To protect you from unauthorised use of your card, we employ a number of identity verification techniques. It’s important we are verifying the correct details, so please ensure the address your card issuer holds for your account matches the details we have for you

Check that your card has not expired and that you input your card number correctly

Check that you’ve selected the correct card type and that it is a card type we accept (e.g. MasterCard, Visa etc)
Your payment request may have been declined by your card issuer; it is worth checking this with them at your earliest convenience

In certain instances, your card issuer may not permit your particular card to be used when you are not physically present. Unfortunately, this card type will not be accepted on ours or any online site
Many card issuers are now adopting Verified by Visa and MasterCard Securecode Internet verification systems. Your card issuer may be one of them.

You may already be enrolled in the above scheme, having previously registered. Please ensure you are entering the correct details when prompted.

Your card issuer may have stipulated that you enroll in the scheme before you can continue with the booking. If this is the case, please follow the on-screen instructions.

If you are interested in finding out more about the Verified by Visa MasterCard Securecode schemes, visit the following websites: www.visaeurope.com or www.mastercard.com.

If you have checked that you comply with all of the above suggestions and continue to experience difficulties with payments, we suggest contacting your card issuer.

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