When can I claim compensation for delays to c2c services?
How much will I be repaid?
Based on my ticket type, how do you work out the compensation I’ll receive?
How and where can I use National Rail travel vouchers?
How do I use an eVoucher?
If you travel using a c2c Smartcard, you can choose to be automatically repaid for delays of two minutes or more. To find out more, visit the Automatic Delay Repay page.
Note that there can be multiple Railcards selected, and a number value (Number of Passengers with Selected Railcard)
must be sent for each one selected.
The way it works is all selected "Railcards" are sent as a comma-delimited list in the rc
field, and all the "Number of Passengers with Selected Railcard" are sent as a comma-delimited list in the rcc
field which matches the order of the Railcards in the rc field.
So if there are two "16-25 Railcards" and one "HM Forces Railcard" it will be sent as:
Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. :(