Our assisted travel team can be contacted on telephone and textphone on 03457 444422; we’re available 24 hours a day (with the exception being Christmas day). We understand that you may not always be able to confirm the time of your exact return journey, so we will simply ask you to give your best estimate within an hour.
Please fill out the online form, or email assistance@c2crail.co.uk.
This helps us either arrange additional staff to assist you at stations outside normal opening hours, or make alternative arrangements to ensure you have the safest and most comfortable journey possible. We aim to provide assistance within four hours of being notified.
For customers unable to book in advance, our staff will take reasonable steps to help you on the day. However, please do bear in mind that there may only be one member of staff on duty helping other customers – and they may not be able to assist you as quickly as you would like. If there are no staff available, please use the help point on the platform to alert someone for assistance.