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The WiFi isn’t working. Will you refund my ticket?

We’re keeping our passengers connected by offering onboard WiFi wherever we can along our routes. Due to the nature of the 3G and 4G mobile connections, speeds and connectivity will vary depending on where we are and how many people are online. As we’ve made our WiFi and vista content free for all passengers, it’s not a service that’s included in our refund policy.

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