When will my compensation be paid?

As our system makes assumptions about which train you travelled on, we give you the option and time to select an alternative train from a list of other trains running between your respective tap-in and tap-out times.

Compensation will be paid into your c2c online account on, or about, the 16th of the month following the delay. Compensation for delayed journeys in March will therefore be paid on, or around, the 16th April.