When can I see my journeys, delays and compensation?

Visit the c2c Train Travel app for details of the train we believed you travelled on, any alternative services which may also have been possible and compensation for any delays.

This information will be available to view within 72 hours of your journey. This ensures enough time for the tap data, ticketing and train running information to become available. It will then run through the system, in order to determine if there were any delays and, if so, how much compensation is due.

If you travelled using an Oyster or contactless pay as you go card, you can view this information at contactless.tfl.gov.uk once you have registered an account there.