What do I do if I have lost my Season ticket – or if it’s faulty or has been stolen?

If your Season ticket is lost, damaged or illegible – or if it no longer operates at ticket barriers – you can get it replaced, free of charge. Please be aware that this is subject to change.

If you lose your Season ticket, or if it is stolen, report this immediately to the ticket office where you bought it. You should also report any theft to the police. If you (or we) cannot recover the lost or stolen ticket, we will then consider an application for a duplicate ticket, if the original was issued for a period of one month or more.

We do not issue duplicates in respect of lost or stolen seven-day (Weekly) Season tickets. We may ask you or others for information and there is an administration charge when we issue a duplicate Season ticket.

Replacement season tickets are subject to an administration fee. If a second application is made in a 12 month period, then this may be subject to interview by our revenue team before it is granted.