I made a journey, but the train is not showing on the c2c Train Travel app?

Initially, information can take up to 72 hours to show whilst it is collated.

Beyond that – on the c2c Train Travel app – you will able to see all the taps made. However, only journeys where you have ‘tapped’ your Smartcard at the start AND end f your journey are eligible for Automatic Delay Repay and will have trains allocated to them.

If 72 hours have passed since the journey – and you can see both a tap-in and tap-out time but the allocated or alternate trains do not match the journey you made – please contact our customer services team via contact@c2crail.co.uk