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c2c | Help & contact | Help centre | E-ticket FAQs | I purchased an e-ticket which was delivered to my app and I have now lost my phone, what should I do?

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65491eb035c6e-65491eb035c6fqr-code-ticket.svg.svgE-ticket FAQs

I purchased an e-ticket which was delivered to my app and I have now lost my phone, what should I do?

Your ticket is available on your c2c account – you can log in from any device to find the e-ticket. E-tickets will also be sent to you as attachments to your booking confirmation email.

Related Articles

Is automatic delay repay available for e-tickets like on Smartcards?

What is an e-ticket?

Are e-tickets available on all routes and for all ticket types?

What happens if I forget to scan in or out of a station with my e-ticket?

When booking my trip today on your website, it asked me whether I wanted to (a) load it on to my smartcard, (b) use an e-ticket or (c) collect from station. Which should I select?