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How to use an e-ticket

What is an e-ticket?

  • An e-ticket is a train ticket that is emailed directly to you or held in your mobile device in a mobile app, sometimes referred to as an m-ticket. The ticket includes a barcode that holds your ticket information, which is scanned to validate it for travel.

How do I use an e-ticket via an email?

  1. Purchase your tickets online and select the e-ticket delivery option
  2. Open tickets from the email on your phone or print at home
  3. Scan in and out at the ticket gate to go through and start your journey.

How do I use an e-ticket on my mobile app (or m-ticket)? 

  1. Purchase your tickets via the app and select the e-ticket delivery option
  2. Open tickets in your mobile app and when you are ready to travel, activate your e-ticket
  3. Scan in and out at the ticket gate to go through and start your journey.

Helpful hints for a smooth mobile ticket experience

  • Ensure your phone is charged and your screen is in good condition so that the barcode can be scanned and validated
  • Always remember to scan your mobile tickets at the start and end of your journey
  • If a smart ticket reader is not available ask a member of staff, who will be able to assist you
  • On board, simply show your mobile ticket to the train crew for them to scan.
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