Please note that e-tickets are not available for travel on the c2c route. However, we do sell these for travel on other train operators where e-tickets are accepted.
What is an e-ticket?
- An e-ticket is a train ticket that is emailed directly to you or held in your mobile device in a mobile app, sometimes referred to as an m-ticket. The ticket includes a barcode that holds your ticket information, which is scanned to validate it for travel.
How do I use an e-ticket via an email?
- Purchase your tickets online and select the e-ticket delivery option
- Open tickets from the email on your phone or print at home
- Scan in and out at the ticket gate to go through and start your journey.
How do I use an e-ticket on my mobile app (or m-ticket)?
- Purchase your tickets via the app and select the e-ticket delivery option
- Open tickets in your mobile app and when you are ready to travel, activate your e-ticket
- Scan in and out at the ticket gate to go through and start your journey.
Helpful hints for a smooth mobile ticket experience
- Ensure your phone is charged and your screen is in good condition so that the barcode can be scanned and validated
- Always remember to scan your mobile tickets at the start and end of your journey
- If a smart ticket reader is not available ask a member of staff, who will be able to assist you
- On board, simply show your mobile ticket to the train crew for them to scan.
