Will I still receive compensation in the event that an emergency timetable is released?

Please note: in the instance that we release an emergency timetable, compensation will be based on that emergency timetable. In accordance with consumers’ legal rights, under the Consumer Rights Act 2015, you may be eligible to a different level of compensation. This is in instances where c2c is at fault; none of the details set out above are intended to limit or exclude your legal rights in these circumstances. If you believe this applies to your journey, please contact our customer relations team.