The amount of compensation you receive under the Automatic Delay Repay scheme will depend on the length of delay and the type and cost of ticket you have purchased. This is set out below:
Two to 14-minute delay – you’ll receive 3p per full minute delay, starting from two minutes, which means for a two-minute delay you will receive 3p; for a three-minute delay you receive 6p – and so on. This tier is only available through the ADR Scheme and not via manual claims
For a 15 to 29-minute delay – you’ll receive 25% of the cost of your single journey, pro-rata to the type of ticket held
For a 30 to 59-minute delay – you’ll get 50% of the cost of your single journey, pro-rata to the type of ticket held
For a 60 to 119-minute delay – you’ll receive 100% of the cost of your single journey, pro-rata to the type of ticket held
For a 120-minute delay (or longer) – you’ll get 100% of the cost of your return journey, pro-rata to the type of ticket held. This only applies to Return tickets, including Season tickets. It does not apply to Single tickets, as you’ll already receive 100% of the ticket cost after a 60-minute delay.