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My ill-health has meant I haven’t been able to use my Season ticket, can I get a refund?

If you do not use your Season ticket for a period of 4 weeks or longer then you may apply for a refund. Once you return to work, we will need a ‘fit note’ from your doctor, a copy of your Season ticket or Smartcard number and a letter from your employer stating the period of leave taken.

All applications are on a discretionary basis and once approved, we will provide a refund of 50% of the value of your ticket during the period it was unused whilst on sick leave.

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