I was on a different train to the one you’ve allocated for my journey, how can I change it?

We determine which train you were likely to have taken, using the times that you tapped in and out of our stations.

If there are other trains that you could have taken, we will display these as ‘alternative trains’ on your the c2c Train Travel app. If you travelled on one of these other trains, you can select it in the c2c Train Travel app and your compensation will be re-calculated using this information.