How long do I have to make a claim for a refund?

Refunds must be claimed within 28 days of the expiry date on your ticket. The expiry date will depend entirely on the terms and conditions of the ticket you have purchased.

If you have bought your tickets from this website, you can check the terms and conditions of your ticket by logging into tickets.c2c-online.co.uk. Simply click on the ticket for which you require a refund and the conditions relating to it will be displayed.