You can also use the c2c train travel app to easily load your Flexi-Season ticket to you Smartcard ahead of your journey. This will speed up your journey through the gates at the station.
When you buy your first Flexi-Season ticket and each time you top-up thereafter, you will need to select which station you would like to ‘load’ your tickets. This process allows the ticket to physically load onto your Smartcard, using the card reader at the station. When loading your ticket, you need to press and hold your Smartcard against the reader until you hear the beep and see a green light on the display. If you hear a double-beep and see a red light, try again, making sure you keep the card as still as possible. If you continue to hear the double-beep and see the red light, please seek attention from a member of staff.