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How much will I be repaid?

First, work out how long you were delayed for: If it was:

15 to 29 minutes, you’ll receive 25% of the cost of a Single journey (or the appropriate percentage, based on your Season and Return tickets)

30 to 59 minutes, you’ll get half of the cost of a Single journey (or the appropriate percentage, based on your Season and Return tickets)

60 to 119 minutes, you’re entitled to a full refund of the cost of a Single journey (or the appropriate percentage, based on your Season and Return tickets)

120 minutes delay or longer, you’ll receive a full refund of the cost of a Return journey (or the appropriate percentage based on your Season and Return ticket).