First, work out how long you were delayed for: If it was:
- 15 to 29 minutes, you’ll receive 25% of the cost of a Single journey (or the appropriate percentage, based on your Season and Return tickets)
- 30 to 59 minutes, you’ll get half of the cost of a Single journey (or the appropriate percentage, based on your Season and Return tickets)
- 60 to 119 minutes, you’re entitled to a full refund of the cost of a Single journey (or the appropriate percentage, based on your Season and Return tickets)
- 120 minutes delay or longer, you’ll receive a full refund of the cost of a Return journey (or the appropriate percentage based on your Season and Return ticket).
