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Why is the internet slow?

To make sure everyone can enjoy a free WiFi connection onboard, we need to have data limits in place for all users. Once you have reached your data limit, your internet speed will start to slow down. Data limits are reset overnight, every night.

Our free WiFi uses several 3G and 4G signals combined with wireless station connections, so the quality of the internet connection will vary depending on where you are along our route and how many people are using the free WiFi at any one time. If you lose your connection, we’re probably just passing through an area with weak signal. If this happens, there’s no need to reconnect – you’ll be connected again automatically once the signal improves.

But you can still access vista at any time while onboard, as content on vista does not use up your c2c WiFi data allowance.

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