Flexi Season FAQs
Lost Property FAQs
At the station FAQs
Journey planning FAQs
Connected travel FAQs
If you have been delayed on your journey with us by more than 15 minutes you can claim compensation through our Delay Repay scheme. The amount you receive will depend on the type of ticket you have and the length of time that you were delayed.
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Note that there can be multiple Railcards selected, and a number value (Number of Passengers with Selected Railcard)
must be sent for each one selected.
The way it works is all selected "Railcards" are sent as a comma-delimited list in the rc
field, and all the "Number of Passengers with Selected Railcard" are sent as a comma-delimited list in the rcc
field which matches the order of the Railcards in the rc field.
So if there are two "16-25 Railcards" and one "HM Forces Railcard" it will be sent as:
Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. :(