What should I do if my c2c Smartcard is lost or has been stolen?

Any monthly (or longer) tickets on your c2c Smartcard are protected against loss or theft, though an admin fee may be payable to replace your c2c Smartcard.

  • If your Smartcard was issued at a ticket office in the station, you must go to the station to report it lost or stolen
  • If you ordered your Smartcard online through our website you can report your card lost or stolen easily and quickly through the Smartcard section in your online account. You’ll find it under actions a button where it says report lost/stolen