I want to book for a large group. Who do I contact and are there any discounts?
How do I contact c2c Customer Relations?
Where can I get a promotional code?
I didn’t receive a booking confirmation email; how do I know my order has been placed for my tickets?
If you think you have been charged twice for one set of tickets, please check with your bank in the first instance and then call our web support team on 0345 744 4422, selecting option five.
Note that there can be multiple Railcards selected, and a number value (Number of Passengers with Selected Railcard)
must be sent for each one selected.
The way it works is all selected "Railcards" are sent as a comma-delimited list in the rc
field, and all the "Number of Passengers with Selected Railcard" are sent as a comma-delimited list in the rcc
field which matches the order of the Railcards in the rc field.
So if there are two "16-25 Railcards" and one "HM Forces Railcard" it will be sent as:
Also note that WebTIS doesn't handle Railcards very well, so this might not work well anyway. :(