How many Flexi passes do I have left?

The best way to check how many passes you have left on your Flexi-Season ticket is in the c2c Train Travel app. You can also check online, in the Flexi tab in your c2c online account where you’ll see top up and info.

How do I top-up my Flexi-Season ticket?

Once you have purchased your first bundle of 10 tickets, you will then need to use the top-up function. Continually buying Flexi-Season tickets using the main ticket purchase process will cause problems with your Smartcard. To top-up, login to your account and follow these steps: 1. Go to the Flexi section of your account 2. Click the ‘top-up’ button next to your ticket 3. Follow instructions to complete the top-up Alternatively, top up quickly and easily directly in the c2c Train Travel app.

How do I load my Flexi-Season ticket onto my Smartcard?

You can also use the c2c train travel app to easily load your Flexi-Season ticket to you Smartcard ahead of your journey. This will speed up your journey through the gates at the station. When you buy your first Flexi-Season ticket and each time you top-up thereafter, you will need to select which station you would like to ‘load’ your tickets. This process allows the ticket to physically load onto your Smartcard, using the card reader at the station. When loading your ticket, you need to press and hold your Smartcard against the reader until you hear the beep and see a green light on the display. If you hear a double-beep and see a red light, try again, making sure you keep the card as still as possible. If you continue to hear the double-beep and see the red light, please seek attention from a member of staff.

When do Flexi-Season tickets expire?

The tickets are valid for travel on any day, up to 26 weeks after purchase, giving you the flexibility to choose when to use them; any remaining tickets that you haven’t used within this time will expire. However, if you top-up with another Flexi-Season pass between the same two stations, we will extend the validity of any unused tickets by another 26 weeks.

c2c | Help & contact | Help centre | Flexi Season FAQs

How can we help?

railcard-placeholder

Flexi Season FAQs

If you’re planning to travel to the office a couple of times a week, the new national Flexi Season ticket could be the perfect option for your new commute.

Flexi Season will give you 8 days of travel in 28 days – any time between two stations. You’ll get 8 undated one day passes, giving you total freedom to choose when you travel, exclusively available on our contactless c2c Smartcard. Sign up for your free c2c Smartcard now so you’re ready to commute your way.

No results found

How can we help?

Other Topics

Flexi Season FAQs

Other Topics

Did you know?