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Rail replacement service

At c2c, we try our best to deliver an excellent service, with on-time trains, clean comfortable carriages and staff happy to help. However, things can’t always go to plan, or essential maintenance is needed to keep our route safe.

If for any reason our trains are experiencing disruptions or engineering work is being carried out, a rail replacement service will be offered to keep you on the move.

Some restrictions and considerations apply:

  • Rail replacement buses may leave earlier than the normal time; please check times before you travel
  • Customers must have a valid train ticket before boarding
  • It will not be possible to carry e-scooters, cycles (except folding) or dogs (except Guide Dogs)
  • Pushchairs and prams should be folded down where possible
  • Wheelchairs can be carried onto buses
  • Alcohol is not allowed
  • There are no toilets available on buses
  • Our commitment to you during times of planned disruption:
    • Subject to operational requirements, all buses will be low-floor and fully accessible. Coaches are, generally, not accessible. If required, alternative accessible transport will be arranged by our rail replacement staff.
    • All rail replacement buses will have a maximum age of fifteen years with the majority being five years old or less
    • All rail replacement buses will be clean and tidy internally
    • All rail replacement buses will be clean externally, subject to the time of year and weather conditions
    • All of our rail replacement staff will be friendly, helpful and able to assist you with any travel enquiries you may have
    • The majority of our rail replacement buses are accessible as we work hard to ensure PSVAR-compliant vehicles are used

» Check planned service alterations

Rail replacement stop locations

c2c Station (A-Z) Replacement Bus Stop
Barking Outside the Station Entrance (W3W ///scuba.native.smooth)
Basildon The bays on Southernhay, east of the Station Entrance (W3W ///power.simply.locker)
Benfleet Ferry Road: Bus Stops E Toward London (W3W ///season.spike.rests), Bus Stop A Toward Southend (W3W ///happy.window.icons)
Chafford Hundred (Lakeside) Outside the Main Entrance (W3W ///themes.judge.smoke) [Note: Ticket acceptance is sometimes requested for TfL Bus Route 370 which runs from Lakeside Shopping Centre Bus Station]
Chalkwell Outside the front of the station: Bus Stop A Toward London (W3W ///films.garage.rash), Bus Stop B Toward Southend (W3W ///dusty.trap.bets)
Dagenham Dock Down Chequers Lane, north of the station: Bus Stop O Toward Barking (W3W ///edit.name.regard), Bus Stop I Toward Rainham/Grays (W3W ///atoms.effort.rested)
East Tilbury Down Princess Margaret Road, south of the Station and level crossing: Closest Stop Toward Grays (W3W ///rapid.froth.entertainer), Furthest Stop Toward Pitsea/Southend (W3W ///media.chain.glass)
Grays At the Bus Station west of the Platform 2/3 Entrance: Bus Bay 1 Toward London (W3W ///tribes.lands.bits), Bus Bay 8 Toward Tilbury/Southend (W3W ///locked.corn.hint)
Laindon Outside the Main Entrance (W3W ///monday.homes.trendy)
Leigh-on-Sea Outside the Station Entrance (W3W ///pulled.clay.slurs)
Limehouse On Commercial Road (A13): Bus Stop LK Toward London (W3W ///nation.sizes.rungs), Bus Stop LB Toward Barking/Southend (W3W ///fairly.paint.piper)
London Fenchurch Street On Fenchurch Street in front of the Pret A Manger (W3W ///text.lights.junior)
Ockendon Outside the Station Entrance (W3W ///move.debate.porch) [Note: Ticket acceptance is sometimes requested on TfL Bus Route 370 which operates from West Street / The Royal Oak Public House]
Pitsea On the Station Approach outside the Station Entrance (W3W ///dance.export.complains)
Purfleet Down London Road, east of the Station Entrance: Bus Stop A Toward Barking (W3W ///inspector.boxing.dishes), Bus Stop B Toward Grays/Tilbury (W3W ///elaborate.looked.brand)
Rainham (Essex) At Bus Stop N (W3W ///gums.smart.motor)
Shoeburyness Bus Stop A, north of the Station Entrance (W3W ///companies.decent.scowls)
Southend Central Clifftown Road, near The Last Post Public House (W3W ///issued.rewarding.buzz)
Southend East Southchurch Road: Bus Stop A Towards Southend/London (W3W ///puppy.mash.pushy), Bus Stop B Towards Shoeburyness (W3W ///plots.limit.trades)
Stanford-le-Hope Along London Road: Bus Stop A Toward Grays/London (W3W ///lend.mutual.flight), Bus Stop B Toward Pitsea/Southend (W3W ///action.voted.mint)
Thorpe Bay On Acacia Drive/Station Road: Bus Stop B Toward Southend/Pitsea (W3W ///taped.smooth.talent), Bus Stop A Toward Shoeburyness (W3W ///minute.agenda.locker)
Tilbury Town Outside the front of the Platform 2 Entrance: Bus Stop B Toward Grays/London (W3W ///bride.noble.brings), Bus Stop A Toward Pitsea/Southend (W3W ///toast.groom.caring)
Upminster At Bus Stop E, outside the front of the Platform 1 Entrance (W3W ///across.tables.hotels)
Westcliff On Station Road: Bus Stop B Toward London (W3W ///slang.salt.dating), Bus Stop A Toward Southend (W3W ///fans.pines.shout)
West Ham Along Manor Road in front of the Main Entrance: Bus Stop B Toward London (W3W ///worker.picked.zealous), Bus Stop P Toward Barking/Southend (W3W ///again.games.gone)
West Horndon Outside the Station Entrance (W3W ///dare.novel.trendy)